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Privacy Policy

This Privacy Policy governs the manner in which FTDJOHNS collects, uses, maintains and discloses information collected from users (each, a “User”) of the www.ftdjohns.co.uk website (“Site”). This privacy policy applies to the Site and all products and services offered by FTDJOHNS.

Who we are?

FTDJOHNS are property specialists based in Crawley, West Sussex.

Personal identification information we collect

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, place an order and request information about our products and services. Users may be asked for, as appropriate, name, email address, mailing address, phone number, company name. We will collect personal identification information from Users only if they voluntarily submit such information to us.

What we do with Users information?

The personal information we collect allows us to:

  • provide the products and services you order;
  • administer our website and provide customer services;
  • meet legal, regulatory and compliance requirements;
  • gather management information to form statistical and trend analysis;
  • communicate with you;
  • investigate any complaints about this website;
  • contact you about our products and services which we think might be of interest to you (where we have the appropriate permissions to do so).

If you contact us to request information, we will only process your personal data for this purpose. This means that you will be personally contacted by a member of our team with regards to your request so we can determine exactly what services and products you would like to receive. We will hold your information in a secure manner whilst you are determining whether you would like to proceed with our services.

If you purchase products from us, we will request and hold limited personal information in order to allow us to complete the contractual necessities of your order.

We do not contact individuals with any form of marketing, including emails, calls or texts.

We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.

How we protect your information

We adopt appropriate data collection, storage & processing practices and security measures to protect against unauthorised access, alteration, disclosure or destruction of your personal information. FTDJOHNS maintain up to date technical measures to protect our systems, and require all staff to accept and work in accordance to our data protection, information security and acceptable use policies.

Who it will your information be shared with?

We do not sell, trade, or rent Users personal identification information to others. 

Your personal data will only be shared with FTDJOHNS employees who require access to your personal data in order to fulfil our contract with you.

Our servers are backed up to an approved cloud based data centre located in the UK.

If you proceed with FTDJOHNS and engage us to complete services for you, your personal data will remain with FTDJOHNS and not be shared with third parties.

Non-personal identification information

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilised and other similar information. We do not monitor IP addresses or process any data that could identify individuals as a result of their interaction with our website.

Web browser cookies

Our Site may use “cookies” to enhance User experience. User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User’s may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

We use performance cookies to collect anonymous information on how people use our website. For example, we use Google Analytics cookies to help us understand how customers arrive at our site, browse or use our site and highlight areas where we can improve areas such as navigation. The data stored by these cookies never shows personal details from which your individual identity can be established. 

Changes to this privacy policy

FTDJOHNS has the discretion to update this privacy policy at any time. When we do, we will post a notification on the main page of our Site. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect.

You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your acceptance of these terms

By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes. 

Access to your personal information

You are entitled to see the personal information held about you. If you wish to do this, please contact us at info@ftdjohns.co.uk. We may require you to provide verification of your identity. A response to each request will be provided within 30 days of the receipt of the written request from the Data Subject. Data Subjects shall have the right to require the Company to correct or supplement erroneous, misleading, outdated, or incomplete Personal Data.Please note that in certain circumstances we may withhold access to your personal information where we have the right to do so under current data protection legislation.

Contacting us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:

6 Magellan Terrace
Gatwick Road
West Sussex
RH10 9PJ

T: 01293 552721 

E: info@ftdjohns.co.uk

This document was last updated on 23rd May 2018 (v1)